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"Crisis Hotline: Veterans Press 1"
Director: Ellen Goosenberg Kent
Kudos: none yet
Lowdown: The subject of "Crisis Hotline: Veterans Press 1" isn't really one person, but rather the multiple individuals who man the phones of the Veterans Crisis Line in upstate New York. With U.S. vets committing suicide at a rate of nearly one per hour (more have killed themselves since 2001 than have died on the battlefield), these people find themselves on a front line of a very different sort. It can be rather nerve-racking to watch them work through breakdowns with their callers, contacting local law enforcement and essentially talking people off the proverbial ledge. The viewer is brought into a number of situations to observe protocol, hanging on every line when it appears a caller is unresponsive, etc. The filmmakers cut in and out of these situations, the drama crescendoing throughout, the relief palpable when operators resolve a crisis.